Reference

How bangsawin Handles Your Personal Data

Our Privacy Policy sets out exactly what personal data bangsawin collects when you open an account, make a deposit through DANA, OVO, GoPay, or QRIS, and use our…

Data collected at registrationDANA, OVO, GoPay & QRIS transaction recordsCookie & device data handlingYour right to access or delete dataDirect contact path for privacy requests
bangsawin How bangsawin Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct inaccurate information, or need to submit a formal deletion request, our privacy team is reachable through three channels. We aim to acknowledge every privacy enquiry within 24 hours and resolve it within five working days. For account-specific requests, have your registered email address ready so we can verify your identity quickly before making any changes to your data.

Team online

Live Chat Support

Our live chat is available daily from 08:00 to 23:00 WIB. Start a session from the help icon inside your account dashboard and mention 'privacy request' so the agent routes you to the right team immediately.

Email Privacy Request

Send a detailed privacy request to our dedicated privacy email address. Include your registered account email and a description of the data you want to access, correct, or remove. We aim to respond within two working days.

In-Account Help Centre

Log in to your bangsawin account, navigate to Settings, then select 'Privacy & Data'. From there you can download your activity log or submit a deletion request without contacting support directly.

HOW WE PROTECT DATA

Browse Our Data Handling Practices

Security is applied at every layer of your account — from the moment you enter your QRIS code at checkout to the moment a withdrawal confirmation lands in your OVO wallet.

Encrypted Connections

Every page of your account session — including deposit flows via DANA and OVO — runs over an encrypted connection. This prevents third parties from intercepting your payment details or session tokens while you are active in the lobby.

Cookie Management

We use functional cookies to keep your login session active and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time; disabling analytics cookies does not affect your ability to deposit or play.

Account Security Controls

Your account is protected by password authentication and, where available, two-factor verification via your registered mobile number. We never store full payment credentials — GoPay and QRIS tokens are handled by the payment provider, not stored on our servers.

Data Retention Policy

We keep your account data for as long as it is needed to operate your account or meet regulatory requirements. Once you request deletion and your account is closed, personal data is removed from active systems within 30 days, subject to any legal retention obligation.

Third-Party Data Sharing

We share data with payment processors such as DANA, OVO, GoPay, and QRIS only to complete transactions you initiate. We do not sell personal data to advertisers or unrelated third parties. Any data shared with game studios covers only session results, not personal identifiers.

Your Right to Correction

If any personal data we hold about you is inaccurate — your registered name, email, or linked payment account — you can request a correction through Settings or by emailing our privacy team. Verified corrections are applied within five working days.

Open Answers to Your Privacy Questions

The questions below reflect what account holders ask most often about how their data is handled on bangsawin. If your question is not covered here, the privacy team is reachable via live chat from 08:00 to 23:00 WIB or by email at any time.

We collect your name, email address, date of birth, and the payment method details you use — such as your linked DANA or OVO account identifier. Device and session data is also recorded automatically when you log in or browse the lobby.

No. QRIS and GoPay transactions are processed by the respective payment providers. We receive only a transaction confirmation and reference number; full payment credentials never pass through or are stored on our servers.

Log in to your account, go to Settings, and select 'Privacy & Data' to download your activity log. Alternatively, email our privacy team with your registered address; we aim to deliver a data export within five working days of verifying your identity.

Yes. Submit a deletion request via the in-account Settings page or email our privacy team. Once your account is closed and any mandatory retention period has passed, personal data is removed from active systems within 30 days.

Game studios receive only the session data needed to run a round — no personal identifiers are shared. Payment processors like DANA and OVO receive transaction data solely to complete deposits or withdrawals you initiate. We do not sell data to advertisers.

You can adjust or withdraw cookie consent through your browser settings at any time. Disabling analytics cookies does not restrict your access to the lobby, deposits via DANA or GoPay, or any other account function. Functional cookies required for login cannot be disabled without ending your session.

Reach our privacy team via live chat (08:00–23:00 WIB) or by email at any hour. We acknowledge every privacy complaint within 24 hours and work to resolve it within five working days. Access to remedies depends on local law.